1. The Straits Times printed "a national ombudsman" under a reply from Mr Tony Tan Keng Yam during the presidential election. He says ombudsman is an established method when citizen is wronged. Mr Tony Tan is now the President.
2. There are two types of ombudsman. The first is an external official who investigates citizens complaints against the government. He is empowered to adjudicate matters as a sort of arbitrator.
3. The second type is one who mediates agreeable settlements between aggrieved parties. It is non-adjudicative.
4. In the owner's case PSC and HDB could investigate. Defining principles such as neutrality and type of resources differ from the first type of ombudsman, but all three takes action to investigate.
5. Community Mediation Centre, which mediates between citizens, is the second type of ombudsman. It is not appropriate in this case because officers are involved.
6. The President could show the way. As Head of State he is impartial and works toward a solution. His moral authority comes from being elected by the people, from appointing government nominees to key posts and from other duties. He could be the voice of the people when wrongdoing is not rectify.
7. The following questions need asking:
a) Who accounts for the-people-in-the-flat-across-the neighbour?
b) After the Police was informed, why did not they investigate?
c) PSC and HDB are official channels of complaint, what keep them from giving a reply?
8. Once again after the previous posting some muffling of noise and, overall, there is less noise. It is heard early in the morning, morning, afternoon, night and, at times, past midnight. It could be single or a number of noises in the morning and late at night to over many hours of noise in the afternoon. The noises are knock, ramble, thump, drag and, in connection with their work, a noisy drainpipe.
9. The neighbour is in a business, they work the day long everyday. That is where insiders and the-people-in-the-flat-across-the-neighbour come in: insiders knew and stopped the neighbour before, and the-people-in-the-flat-across-the-neighbour was stationed to protect the neighbour from insiders. Though it would not have been permitted, the-people-in-the-flat-across-the-neighbour stayed on for over three years and still do.
10. There is no doubt the situation just described exists, and why MPs and others have supported. An outline this is so is the previous post Overview.
11. In a real manner the owner is forced by constant noise to leave. Being unable to work or take a nap, the continuing noise is a stress.
12. In 22 May 09 Minister-in-Charge of Civil Service said the government was on a lookout for bold and visionary leaders to raise the quality of public service. Later, PM said it was difficult to get leaders from the private sector into the public service due to different culture and mid-career change. The statement by Minister-in-Charge of Civil Service was made one to two weeks after the owner posted his complaint at civicadvocator.com
13. Thus the owner has no alternative, but calls on the President to help.
